FAQ

Let’s get your questions answered

How will I be paid?

Our In-crowders are paid once a week via direct deposit.

Am I an employee or an Independent Contractor?

As an In-crowder you will be an independent contractor which gives you the flexibility of working when you want.

What type of vehicles do you accept?

We accept sedans, minivans and SUV’s.

What are the requirements to be an In-Crowder?

All drivers must have a valid TLC driver’s and vehicle license. Drivers must provide proof of insurance and registration. Drivers must have a clean driving record. We require all drivers to be at least 24 years of age.

How can my child identify the driver?

In the app you will see a picture of the driver and vehicle as well as the driver’s name. The driver’s cars will either have an orange flag with the name Kidault Kar or stickers on the car saying Kidault Kar.

Can I cancel?

If you are using our on-demand “Ride Now” service, you have 5 minutes to cancel without being charged. After 5 minutes, your card will be charged the cancellation fee. For scheduled rides, if you book within 3 hours of the scheduled pickup time, you have 15 minutes to cancel the ride without being charged. Even if a driver accepts the ride, you still have 15 minutes to cancel the request.

Can I bring my own car seat?

Of Course! Because there are thousands of car seats on the market, please be sure you know how to install your car seat correctly. If our driver feels that the installation is not safe, she will request that you use our car seats.

What is an In-Crowder?

In-Crowder’s are what we call our trained and vetted drivers.

Can my child eat in the vehicle?

Sorry, eating is not allowed especially in the car seats. Riders may have allergies and we want to avoid a trip to the hospital.

Can adults use Kidault Kar?

Of course! Kidault means Kid and Adult. We specialize in giving extra care to anyone who rides with us.

What are your hours?

Kidault Kar is available 24 hours a day 7 days a week.

Does Kidault Kar perform background checks?

Fingerprint enabled background checks are performed by the TLC which is why we require all our drivers have TLC licenses. Kidault Kar performs an additional DMV check when you request to be a driver.

Why drive for us?

You will always know who you are driving ahead of time, most rides are scheduled so you can plan your day and we PAY more than our competitors!

Why should I trust you with my loved ones?

Three words. LIVE VIDEO MONITORING! You can watch what is happening inside the car during the ride with our live video monitoring feature. Kidault Kar was designed with children in mind. Safety is our number one priority. Our kids use Kidault Kar as well and if we wouldn’t trust the drivers with our children we won’t trust them with your children!

How do I pay for my rides?

We charge the credit card you have on file with us. Your card will be charged as soon as the ride is over.

How are fares calculated?

Fares are based on time and distance. The estimated fare can be viewed as soon as you enter the pickup and drop off locations. Once the ride is complete the you will receive an email of the complete breakdown of fares

Do you have surge pricing?

No!

Will I be charged per child?

No, you will be charged based on time and distance unless you are requesting additional car seats and that will be $9 per additional car seat.

Are your car seats safe?

Our car seats are NCAP crash tested and is designed to safely harness children from 5lbs -120lbs.

Can you drop off and pick up at multiple locations?

Yes, but the riders have to have one location in common.  Either all passengers are picked up at the same place, dropped off at the same place or picked up and dropped off as the same place

Can my carpool ride be recurring?

Yes, you can book recurring rides or a one time carpool.

How do I schedule a carpool ride?

You can call us so we can do it for you or you can do it through our app.

How much does a carpool ride cost?

This depends on how many children are in the carpool and the distance. But the cost can be split between families!

Have a question we didn’t answer?

If you have additional questions, email us at [email protected] and we will respond withing 48 hours.

Do you inspect your vehicles?

Vehicles are inspected every quarter by a certified NYS inspection station and must pass to continue driving with us.

What if there is an accident?

In the event of an accident, our In-crowders are required to pull over, call the police, and our live support team. We will contact parents and let them know the next steps.