Can I cancel?
If you are using our on-demand “Ride Now” service, you have 5 minutes to cancel without being charged. After 5 minutes, your card will be charged the cancellation fee. For scheduled rides, if you book within 3 hours of the scheduled pickup time, you have 15 minutes to cancel the ride without being charged. Even if a driver accepts the ride, you still have 15 minutes to cancel the request.